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Refund/Shipping Policy

Effective date: 2024

At The Rich Hairdresser Club, we strive to provide high-quality educational content and ensure that our customers have a satisfying learning experience. However, we understand that sometimes things don’t go as planned. This return and refund policy outlines the terms under which you may request a refund for our online courses.

1. General Policy 

• Refund Period: You are eligible for a full refund if you request it within 7 days of your purchase and if you have not accessed or completed more than 20% of the course content.

• Partial Refunds: If you have accessed or completed more than 20% of the course content, refunds will not be issued.

• Digital Products: Since our courses are digital products, once a course has been accessed or a significant portion has been completed, it is considered consumed, and refunds will not be available.

2. How to Request a Refund for Physical Products

• Request Process: To request a refund, please contact our support team at [email protected] with your purchase details and the reason for the refund request.

• Response Time: We aim to process all refund requests within 7 business days. You will receive a confirmation email once your refund has been processed.

3. Exceptions

• No Refunds on Sale Items: Courses purchased at a discounted rate or during promotional sales are non-refundable.

• Course Bundles: If you purchased a bundle of courses and wish to return one or more courses in the bundle, the refund amount will be calculated based on the individual price of the course(s) being returned.

• Technical Issues: If you experience any technical difficulties that prevent you from accessing the course, please contact our support team immediately. Refunds may be considered on a case-by-case basis if the issue cannot be resolved.

4. Cancellation Policy

• Subscription-Based Courses: For subscription-based courses, you can cancel your subscription at any time. Cancellation will stop future billing, but no refunds will be provided for the current billing cycle.

• Access Period: Upon cancellation, you will retain access to the course content until the end of the current billing period.

5. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically to ensure you are aware of any updates.

6. Contact Us

If you have any questions or concerns about this policy, please contact us at:

• Email: [email protected]